Terms & Conditions
File requirements and job waiver:
- All files submitted to GreenPostcards.com are prepared correctly and are press ready.
- All images are at least 300dpi, and are in either CMYK or grayscale modes.
- GreenPostcards will convert any spot color or RGB images into CMYK in order to print. (Additional charges may apply.)
- All fonts in vector files that have been created in Illustrator, InDesign, or Freehand have been outlined and/or embedded when saved and submitted.
- All layers in Photoshop have been flattened, all text has been rasterized, and all smart objects have been rasterized.
- All files require a "soft" proof that must be approved before order is processed.
- Any file submitted other than a TIFF or EPS may not print correctly and are being used as at the customer's own risk. (GIF’s, PNG's, JPEG's, etc…may not print correctly.)
- All type is 1/8” from the trim line.
- All bleeds are 1/8” outside the trim line, any object that does not have sufficient bleed may show a white border when it is cut to size.
- All information in the terms and conditions has been read and agreed to.
Order Process:
- Order will be submitted online.
- Greenpostcards.com will send an invoice that can be paid over the phone or online.
- Once the job has been paid for we will create a “soft” proof as a PDF that you will be able to view and proof on your computer.
- If files submitted are not suitable for printing you will be asked to resubmit the artwork, or you may request a quote from GreenPostcards.com to fix the problem in the file.
- All orders require the PDF proof to be approved in order to proceed with the printing of your job.
- Work on order will be begin when press ready files are received and payment for your order is processed.
- Turnaround times
- Turnaround time begins when the proof is approved.
- 5 day turnaround (e.g. approved on Monday ready by 2pm the following Monday)
- Express three day turnaround, if a file is approved by 2 pm then it will be ready on the third business day. (e.g. Proof approved Wednesday by 2 pm, job ready on Friday)
- Turnaround time does not include shipping and delivery time.
Payment:
- All orders must be paid in full before work can begin on any order.
- We accept VISA, Master Card, American Express, Checks, Cashiers Checks, Money Orders, and Cash.
Returns and Complaints:
In the case of a product complaint you will need to notify GreenPostcards.com of your issue within three business days of the receipt of your product. We will research the issue and if the error is found to be a manufacturing error we will reprint your job at no charge. If the error is in the quality of the files submitted (e.g. low resolution images, RGB images, embedded files other than a TIFF or an EPS, etc.) then GreenPostcards.com will not issue a refund or reprint the job.
Artwork Files
Our prepress department checks most artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to GreenPosctcards.com. You certify that you have the right to use the image(s) in your artwork files.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.
Miscellaneous:
All materials we create in producing your printed product are the property of GreenPostcards.com. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product.
